Conditions of use and privacy.


Neicone is a trademark by Azulejos Chiva SL. (VAT: B46985016) and with registered office in CRTA. Antigua Nacional III Km.311 46370 CHIVA (VALENCIA) Spain.

This document contains the conditions governing the use of this website. These Terms set out the rights and obligations of all users (hereinafter "you" / "your") and those of (hereinafter "we" / "our" / "Seller") in relation to the goods / services offered through this web site or any other web site to which we may link (hereinafter collectively known as the " services"). We ask you to carefully read these Terms and our Privacy Statement before clicking on the button "Authorize payment" to order. By using this website or placing an order through it, you agree to be bound by these Terms and our Privacy Statement, so, if you do not agree with all the Terms and the Privacy Statement, no you must make any order.
These conditions could be modified, so you should read them before placing each order.

These Terms are the only conditions applicable to the use of this website and supersede any other, without the express prior written consent of Seller. These conditions are important both for you and for us since they have been designed to create a legally binding agreement between us, protecting your rights as a customer and our rights as a company. You represent that, when ordering, have read and accept without reservation these Terms.

You agree that:

  1. You can only do you use the website to make legitimate inquiries or orders.

 2. You can not make any speculative, false or fraudulent orders. If we have reasonable grounds to believe that it has made a request of this nature we are entitled to cancel the order and inform the relevant authorities.

  3. You are also obliged to provide us a certain way and correct your email address, mailing address and / or other contact and acknowledge that we may use this information to contact you if necessary (see our Declaration Privacy). The seller is not liable if the data sent by the buyer are wrong.

   4. If you us all the information we need easy, we can not complete your order.


   5. The delivery shall be as specified in the product description, failing from 48h. up to 20 days in those that the delivery is specified.


By placing an order through this Web site, you warrant that you are over 18 years and has legal capacity to enter into binding contracts.


The items offered through this Web site will be available in Spain (peninsula only) and Europe (CE) except peripheral areas like the Canary Islands, Azores etc., bearing in mind that the customer accepts the shipping charges that apply to your area , considering that the place of departure will be the legal address of the company, and are those that calculates the website at the time of ordering.

Shipping costs shown in certain tables, can sometimes be out of date and are for guidance only.


To order, you must follow the online purchasing procedure:

1- Be registered on the web.

2 Log in as a registered user.

3- Browse and add items to the cart.

4-Confirm the order, delivery address and choose the payment method.

5- Make payment.

All orders are subject to acceptance and will confirm such acceptance by sending an email, denied or canceled orders will also be notified by email.

Prices of the website include VAT but exclude delivery costs, which will be added to the total amount due. Besides orders are made on delivery, take a commission of 3% of the total amount.



All product orders are subject to availability thereof and, in this sense, if difficulties occur in their supply, or if there are items in stock.


We reserve the right to withdraw any products from this website at any time and / or to remove or modify any material or content.

We will not be liable to you or to any third party for the withdrawal of any product from this website; remove or modify any materials or website content.


We reserve the right to refuse an order in any of the following cases:


- If the order is uneconomical for the seller.

- If there are discrepancies between the seller and the buyer that generate delays in processing the order, and these setbacks outside the seller.

- If the buyer changes the order.

- If the buyer fails to meet the conditions of sale.

- If for reasons beyond the seller's request can not be processed and delivered on time.

- If the order is uneconomical for the seller.

- If the buyer fails to pay the amount of the order after 15 days from the date of purchase.





Without prejudice to the provisions of Section 5 above and unless extraordinary circumstances occur, we will try to send the order of products from 48h. up to 20 days from the date of execution of the payment.
The delay may be due to the following reasons:

    * Customization of products;
    * Editorials;
    * Unforeseen circumstances; or
    * Delivery zone;

If for some reason we can not meet the delivery date, we will inform you of this fact and give you the option to go ahead with the purchase establishing a new delivery date or cancel the order with full refund of the price paid. Note that in any case do not deliver on Saturdays or Sundays.

For the purposes of these Conditions, it is understood that there has been "delivery" or the / the product / s have been "delivered / s" at the time of signing the receipt thereof at the agreed delivery address.


If we are unable to deliver, we will try to find a safe place to leave your parcel. If we can not find a safe place, its / s product / s is / n returned / s to our warehouse. We will leave a note explaining where your parcel is and how to make it is sent again. If you will not be in the place of delivery at the agreed time, please contact us to arrange the delivery on another day.


The risks of the products will be in charge from the moment of delivery.

You will acquire ownership of the products when we receive full payment of all amounts due in connection therewith, including shipping costs, or at the time of delivery, whichever is the in a later time.

The price of the products will be stipulated at all times on our website, except in case of manifest error.


In continually we work to be able to get the best price on our items and shipping services we offer. For this reason we have scheduled our website to be able to accurately calculate shipping costs, as traditional methods were not effective due to the extreme characteristics of volume and weight of our articles.

The form of general transport of our products is the standard European pallet and transport companies deliver it discharged street in the direction indicated as "delivery address".

Where measures or weights advise other means of transport, the assigned web automatically and calculate the correct amounts.

By way of information, a message under the shopping cart warn you of transport used and available space on your package or pallet shipment to better use for the same price of transport. This system uses the address that you. we provide and will not be binding until the time that you. we provide the delivery address of the order in question.

No shipments to Canary Islands, Balearic Islands, Ceuta and Melilla are made, as well as Madeira and Azores Islands. For these locations ask for the shipping price and conditions.

Prices of the website include VAT but exclude delivery costs, which will be added to the total amount due. Besides orders are made on delivery, take a commission of 3% of the total amount.

Prices may change at any time, but (except as set out above) changes will not affect orders in respect of which we have already sent a Confirmation.

By clicking "Authorize payment" you are confirming that the data is correct.

In it has the following forms of payment:

Credit or debit card: The most commonly used method is located in shopping online. Once this method, will forward the payment gateway of the bank, in this case, the POS BBVA who will handle payment securely selected; not being knowledgeable by any of the data stored in the web of the TPV.

Banking trasnfer: This method will delay their purchases an average of 4 working days, which is the period marked between banks to confirm a transfer. The moment you accept this as payment method we would send an e-mail with the bank details of for you. realize the transfer of the amount requested. After verifying the transfer is applicable to the shipment.

Paypal: A world-renowned online payment company that safeguards buyer rights by auditing online business. Neicone offers this service to our customers with a management fee of 3% of the total shopping cart.

Prices of the website include VAT but exclude delivery costs, which will be added to the total amount due. Besides orders are made on delivery, take a commission of 3% of the total amount.



In accordance with current regulations, any purchase made through the Web site shall be subject to value added tax (VAT), except for those with destination Canary Islands, Ceuta and Melilla.

13. Shipping GUARANTEES

The buyer undertakes to review and report any defect, breakage or incident on items purchased in this store before 24h after the receipt of the order. The buyer will notify the incident by email within the indicated period.

In the event of an error in the delivered items, Customer must contact Neicone Customer Service in the following 24 h., of the reception. In this case, Neicone will replace the wrong item with the correct one with no cost charged to Customer.
After the delivery, if any damage is observed, Customer must to inform Neicone Customer Service within 24 h.


Our liability in connection with any product purchased on our Web site is strictly limited to the purchase price of the item.

All product descriptions, information and materials on this website are provided "in the state in which they are" without express, implied or arising otherwise guarantees.

As far as possible as permitted by law, we exclude all guarantees without prejudice to anything that may not lawfully be excluded against consumers.

The provisions of this clause does not affect your statutory rights as a consumer, nor your right to cancel the contract.


You acknowledge and agree that all copyright, trademark and other intellectual property rights on material or content supplied as part of the Web page we mark correspond at all times to us or who we were granted license for use. You may use this material only in the way they are expressly authorized by us or our licensors for use. This does not prevent you using this website to the extent necessary to copy the information on your order or Contract details.


Applicable laws require that some of the information or communications we send will be in writing. By using this website, you agree that most of us are electronic communications. We will contact you by email. For contractual purposes, you agree to this electronic means of communication and acknowledge that all contracts, notices, information and other communications that we send electronically comply with the legal requirements to be written. This condition does not affect your statutory rights.

Notifications that you send us should be given through our contact form.


You may not transfer, assign, encumber or otherwise transfer an order of any rights or obligations arising out of the same in your favor or for you, without our prior written consent.


We will not be liable for any failure or delay in fulfilling any of our obligations under a contract whose cause to events outside our reasonable ( "Force Majeure") must control.

Force Majeure Event includes any act, event, lack of exercise, omission or accident beyond our reasonable control and includes is particular (without limitation) the following:

   1. Strikes, lockouts or other industrial action.

   2. Civil commotion, riot, invasion, terrorist attack or terrorist threat, war (whether it has been declared or not) or threat or preparation for war.

   3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.

   4. Impossibility to use trains, ships, aircraft, motor transport or other means of public or private transport.

   5. Inability to use public or private telecommunication systems.

   6. Acts, decrees, legislation, regulations or restrictions of any government.

   7. Strike, failure or accidents maritime or river transport, postal or any other type of transportation.


We have the right to review and amend these Terms at any time.

You will be subject to the policies and Conditions in force at the time of placing each order, unless by law or governmental bodies we must make changes in those policies, Terms or Privacy Statement, in which case, any changes will affect also orders previously placed by you.

Contracts buying products through our site will be governed by Spanish law.

If you are contracting as a consumer, nothing in this clause shall affect the rights recognized as such by current legislation.


Your comments and suggestions will be welcomed. Please send all feedback and suggestions through our contact form.


Confidentiality and privacy:

Azulejos Chiva, representing with (CIF: B46985016) onwards and all effects called collected in various forms on this web personal data and user information for storage and use in connection with such user, such data are requested for the purpose of sending orders, commercial communications, and the normal development of their contractual relationship with it.

The data provided by users will be incorporated into an automated file owned by whose responsible for the file undertakes to treat the personal data of these in accordance with the provisions of the applicable regulations and in particular to treat all data personal user to have access; likewise to adopt the security measures necessary technical and organizational measures to prevent alteration, loss and treatment or unauthorized access to such data.

Purchasing products, ordering information and applications offered on this website require prior registration by the user through the Customer registration form or subscription.

The user of this web site, you acknowledge that the data provided are accurate and true, and if they change, undertakes to communicate by written notification to the company.

The data provided by users on these forms will be incorporated into an automated file owned by established in CRTA. Antigua Nacional III Km.311 46370 CHIVA (VALENCIA) España; whose treatment will be subject to the Organic Law 15/1999 of 13 December on protection of personal data, and the implementing regulations.

The username and password are personal and not transferable. In this sense, the user agrees to diligently guard form your username and password, adopting the measures necessary to prevent loss, theft, disclosure to third parties or unauthorized use.

Privacy policy guarantees, in any case, the exercise of rights of access, rectification, cancellation and information of evaluations and opposition under the terms established in the legislation.

Therefore, in accordance with the provisions of Law 15/1999, Protection of Personal Data (Act) and implementing regulations, guarantees the adoption of the necessary measures to ensure the confidential treatment such data and informs you can exercise, under that legislation, the rights of access, rectification, cancellation and opposition by email to Responsible indicating the data subject.